Common PAYE problems and how they arise:
This information is provided for informational purposes only and I cannot be held responsible for any action or inaction in relation to any comments provided here.
I think my PAYE tax code is wrong — how can I check or change it?
Your PAYE code determines how much income tax is deducted from your salary or pension. If your circumstances change, your PAYE code may not always update automatically, or may be based on outdated information.
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I need to speak to HMRC about my PAYE code — is there an alternative to waiting on the phone?
HMRC telephone waiting times can often be lengthy, particularly during busy periods such as the run-up to the Self Assessment deadline.
An alternative is to use HMRC’s online chat service, which can be accessed via the “Ask HMRC online” facility on HMRC’s website.
The initial conversation is with an automated assistant, but if your query cannot be resolved, you can request to be transferred to an HMRC adviser.
I only have PAYE income, but HMRC says I owe additional tax. Why might this happen?
It is quite common for PAYE taxpayers to receive an unexpected tax calculation from HMRC.
Some common reasons include:
- Your income is above £100,000 but your PAYE code is 1257L.
- You have taxable P11D non-cash benefits.
- Your circumstances have changed.
I make pension contributions - can I claim additional tax relief?
Possibly. The tax treatment of pension contributions depends on how your pension scheme operates and your wider tax circumstances.